Supplier Guaranteed Standards of Performance for Switching: Consultation on...
Guaranteed Standards of Performance (GS) place service level requirements upon suppliers arising from certain interactions with their customers. In November 2018 we stated our intention to undertake...
View ArticleSwitching Compensation Guaranteed Standards: Q3 2019 Request for Information
Ofgem have issued a mandatory Request for Information for suppliers to report on payments made under the Switching Compensation Guaranteed Standards in Q3 2019. These requests, and accompanying...
View ArticleRetail Code Consolidation SCR launch statement
This Significant Code Review has the objective of achieving retail code consolidation. We will achieve this to a large extent by replacing the Master Registration Agreement in electricity and the...
View ArticleREC Technical Specification Approach Consultation
We are developing a Retail Energy Code that governs the new, faster and more reliable switching arrangements as well as bringing together and updating the governance of existing gas and electricity...
View ArticleSupplier Guaranteed Standards of Performance for Switching: Second Phase -...
Guaranteed Standards of Performance place service level requirements upon suppliers arising from certain interactions with their customers. In September 2019 we published a consultation on three new...
View ArticleRetail Energy Code schedules and proposed changes to licences: Working drafts...
Under the Retail Code Consolidation and the Switching Significant Code Reviews, Ofgem is working with stakeholders on the creation of a new Retail Energy Code (REC). We are publishing the latest...
View ArticleThe Retail Energy Code - proposals for version 1.1
The Retail Energy Code (REC) will govern the new, faster and more reliable switching arrangements, as well as bringing together and updating the governance of existing gas and electricity retail...
View ArticleSwitching Programme and Retail Code Consolidation: Proposed licence...
The new switching arrangements and Retail Code Consolidation require changes to the standard licence conditions in relation to the licences held by the following parties:Electricity SuppliersGas...
View ArticleRetail Energy Code v2.0 and Retail Code Consolidation
We are consulting on the schedules to the Retail Energy Code (REC) that enable retail code consolidation. This involves merging content from the Master Registration Agreement (MRA) and the Supply Point...
View ArticleDecision on proposals for Retail Energy Code v1.1
Given overwhelming support for our proposals, we will bring REC v1.1 into force in order to further develop the governance, change management and performance assurance for the REC and to transfer the...
View ArticleStatutory consultation on licence changes for Retail Code Consolidation
This statutory consultation sets out the proposed changes to certain licence conditions, including standard licence conditions (SLCs), to properly reflect the changes being brought about by Retail Code...
View ArticleOpen letter regarding the Significant Code Review modifications for Retail...
This open letter confirms that the Gas and Electricity Markets Authority (the Authority) is today commencing its submissions of Authority-led code modification proposals pursuant to the Authority’s...
View ArticleDecision on Retail Energy Code v2.0 and Retail Code Consolidation Consultation
This is the decision on the Retail Energy Code v2.0 and Retail Code Consolidation Consultation, which closed on 23 February 2021.
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